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Customer privacy policy

Privacy and your rights

Our customers are entitled to expect that we will treat any information provided by a customer within the terms of relevant privacy responsibilities. For information about how the Department of Justice deals with the personal information of its customers, please visit the Privacy Management Plan. For information about your right to privacy and the Privacy and Personal Information Protection Act, please visit the website of the Privacy Commissioner.

The Justice website, along with its subsites, has developed a general privacy policy which is adhered to by all business units and websites within the www.justice.nsw.gov.au domain. This policy is as follows:

Privacy policy for visitors and users of the Justice website and its subsites

(The Department of Justice NSW)

This Policy applies to all pages on the Justice website, unless otherwise indicated.

1. Does the Justice website use cookies?
No. The Justice website does not use cookies.

2. What information do we collect?
When you look at the Justice website, the Department of Justice computers record information which identifies, for each page accessed on the Justice website, the IP (Internet Protocol) address of the machine which has accessed it.

3. What will you do with the information?
To improve the services provided by the Justice website the Department will extract and publish aggregated information about usage patterns from these records. For example, our usage reports will examine trends based on the following information – your server address, your top level domain name (for example .com, .gov, .au, .uk etc), the date and time of visit to the site, the pages accessed and documents downloaded, the previous site visited, the type of browser used and operating system.

4. What won't you do with the information?
The Department of Justice will not disclose or publish information which identifies individual machines, or potentially identifies sub-groupings of addresses, without consent.

5. Who has access to information with the Department?
The Department of Justice is an Internet Service Provider and captures this information on its own computers. Access to the raw data is restricted to a limited number of officers in the Department for the purpose of analysis and to report on the success of the Justice website in meeting the Department's communication and access objectives. The officers who can access this data are the:

  • Secretary
  • Chief Information Officer
  • Manager Web Communications
  • Web Production Officer.

6. Is the raw data stored in a secure way?
Yes. The raw data is stored in a secure format and held by the Department of Justice for archival purposes.

7. What exceptions are there to this rule?
The Department of Justice will gather more extensive information than stated above in the following circumstances:

  • unauthorised attempts to access files which are not published Justice website pages
  • unauthorised tampering or interference with files published on the Justice website
  • unauthorised attempts to index the contents of the Justice website by other websites
  • attempts to intercept messages of other Justice website users
  • communications which are defamatory, abusive, vilify individuals or groups or which give rise to a suspicion that an offence is being committed
  • attempts to otherwise compromise the security of the web server, breach the laws of the State of New South Wales or Commonwealth of Australia, or interfere with the enjoyment of the Justice website by other users.

The Department of Justice reserves the right to make disclosures to relevant authorities where the use of the Justice website raises a suspicion that an offence is being, or has been, committed.

In the unlikely event of an investigation, the Department of Justice will provide access to data to any law enforcement agency that may exercise a warrant to inspect our logs.

8. What will you do with information provided in feedback forms?
Feedback forms are provided by the Department of Justice on the Justice website to allow users to provide valuable input into the future development of the site and to comment on the provision of service by the Department.

The provision of personal details on feedback forms is optional.

Users may provide personal details for the purpose of receiving a reply to their feedback. This information will only be used for the purpose for which it was provided. We will not add your email address or name to any mailing list.

The Department of Justice may publish aggregated information about feedback on the site, to the extent that it does not identify or cannot be used to identify individual users.

9. Does this Policy apply to online transactions?
No. In some cases, the Justice website permits users to submit information or conduct transactions (e.g. submission of comments on law reform proposal) for official government or legal purposes.

As there may be specific legal provisions relating to the use of information submitted for the purpose of conducting an official transaction with the Department of Justice or one of its agencies, the scope of the user's privacy in those cases will be explained on the transaction page.

10. Will this policy be updated over time?
Due to the developing nature of privacy principles for online communication, this policy may be modified or expanded in light of new developments or issues that may arise from time to time.

We would be pleased to receive any comments or suggestions on this policy.

Please email comments or suggestions to the Justice website.