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​NSW making it easier to solve legal problems

Issued: Monday, 28 November 2016

The NSW Government is making it easier to tackle everyday legal problems including mobile phone bills or getting a refund for a faulty product, Attorney General Gabrielle Upton announced today. 

Ms Upton today released a consultation paper on plans to reform our state's civil justice system that will help people to get the best advice, information and services.

"When people have disputes over debts or even a problem with a landlord, they should be able to resolve the issue quickly, cheaply and, in most cases, outside court," Ms Upton said.

"That would reduce pressure on our courts and is good for the economy with fewer people having to take days off work to handle their legal problem.

"Legal problems left unresolved rarely go away and often get worse - so it's vital people have easy access to services that help them resolve them early."

Each year, around 2.8 million people in NSW face a significant legal problem, with 85 per cent of matters involving civil law.

However, research by the Law and Justice Foundation of NSW shows one in five people take no action because they don't know how to or think it will be too stressful or expensive.

The government's Justice for Everyday Problems consultation paper describes the kinds of problems dealt with by the civil justice system, the services available to resolve disputes, and sets out ideas for change.

You can find out more at, where you can fill out a short survey.

Submissions can also be made to or via mail to Civil Justice Project Team GPO Box 31 Sydney NSW 2001