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​Better, cheaper telephones for NSW prisons 

Published date: Friday, 14 December 2018 

[PDF version of this media release]

Corrective Services NSW Commissioner Peter Severin has praised the companies who recently installed a new offender telephone system in the state’s 39 prisons. 

“The transition went very well,” said the Commissioner. “We are pleased to have a better phone system that will provide the basis for our offender digital strategy in the future. The new system costs inmates 15 per cent less to make calls. This will encourage them to stay in touch with their families, which helps with rehabilitation.” 

Telstra was appointed the prime contractor, with Ericom and Global Tel Link (GTL) as its suppliers. 

Local company Ericom, with 15 years’ experience in the corrections market, implemented the new system. 

“We are confident CSNSW is safely engaged to realise its end-to-end vision of digital transformation,” said Kyle Page, General Manager Ericom. “We look forward to working with our partners to deliver the vision of a better connected prison community, which will help drive down domestic violence and reoffending rates.” 

GTL, which provided the technology platform for the project, has almost three decades of experience as a corrections technology leader, serving over two million inmates and 2,500 facilities worldwide. 

“GTL and our partners are thrilled about this initial step NSW is taking in its offender digital strategy,” said Gad Tobaly, President, GTL International. “By implementing world-class, reliable, digital offender systems, CSNSW is using technology to provide stronger community and social outcomes for more than 13,000 inmates.”