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Making it easier to solve everyday legal problems

Have your say about civil justice​​

Publication date: Monday, 28 November 2016

The NSW Attorney General, Gabrielle Upton, has released a consultation paper to kickstart a public consultation on the civil justice system in NSW that is open for submissions until 24 February 2017. 

​Civil justice deals with a broad range of common problems such as issues with a mobile phone contract or disputes over faulty goods. These kinds of issues represent 85% of all legal matters.

During the consultation, people are invited to share their experiences through a quick online survey. They can learn more about potential solutions for a faster and easier civil justice system by visiting the civil justice consultation page where they can download the consultation paper and find details on making a submission.​

More than two million people in NSW have a civil justice problem every year. Many people don't take any action at all to solve those problems because they think it will take too long, or be too expensive or stressful, or because they simply don't know what to do.

In opening the public consultation , Attorney General Gabrielle Upton said that when people have disputes over things like debts or even a problem with a landlord, they should be able to resolve those issues quickly, cheaply and, in most cases, outside formal court proceedings.

"Legal problems left unresolved rarely go away and often get worse, so it's vital people have easy access to services that help them resolve them early," Ms Upton said.

The civil justice consultation paper, Justice for Everyday Problems [PDF], describes the kinds of problems the civil justice system deals with and offers some ideas for change.

Submissions are open until 5pm on Friday, 24 February 2017.