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Publication date: Monday, 26 August 2019
Housing clients can now more easily access and manage a range of housing services through a new app. MyHousing is the first of its kind in Australia and saves tenants time and the inconvenience of queuing up at an office or waiting on the phone.
Tenants can view transactions, make payments, lodge repair requests on their property, as well as keep information up-to-date such as contact details and who is listed on their tenancy all via their smart phone.
The Department of Communities and Justice manages 100,000 tenancies and 60,000 applications for social housing assistance. A survey of 14,000 clients, conducted last year, revealed 98 per cent of them owned a smart phone.
The app can also be used by service agencies and people who are homeless to help them easily connect to a range of services quickly.
Face-to-face services still exist but the smart phone app allows tenants to engage with services at any time and no matter where they are.
The app is free and available to download from the App Store (iOS) and Google Play (Android).
More information about MyHousing app is available online at www.facs.nsw.gov.au/myhousing/services#myhousingapp.
Above: MyHousing App