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Your feedback is important to us, whether you have a complaint, a suggestion or a compliment. We value all feedback, because it helps us improve our services.
For all other complaints, please see the following information.
You should firstly contact the staff member you were dealing with, or the staff member's supervisor.
If you have a complaint that is serious or complex, it is generally best to put it in writing.
You can provide feedback to us about:
Please note that we cannot:
Courts and tribunals are separate from Government. The Attorney General and this Department do not have the power to overturn a decision of a court or tribunal.
If you are dissatisfied with a decision of a court or tribunal, you may enquire about your appeal options. Registry staff in courts and tribunals can explain appeal procedures. However Registry staff cannot give you legal advice or recommend what action you should take. If you need a referral to a lawyer or other legal information and assistance, you can contact
Law Access NSW.
The Attorney General and this Department do not have the power to investigate the conduct of judicial officers, such as judges and magistrates.
The Judicial Commission of NSW receives complaints about judicial officers. More information is available on the Commission's website at
However we can get information from these authorities that may better explain the decision for you.
If your feedback is about an agency which is not part of the NSW Department of Communities and Justice, you should provide your feedback directly to the agency concerned. Alternatively you may wish to
write to the relevant Minister. If you have a complaint about the administration of a NSW public sector agency, you can
contact the NSW Ombudsman.
For further information. please see our fact sheets in the top right of this webpage.
You should briefly state your concern, and tell us what happened. Make sure you also include:
While we can handle your complaint confidentially, this may limit our ability to examine or resolve your concerns. If this is the case, we will contact you to discuss the issue, before taking further action.
If you have a disability, or if you do not understand English well, we can assist you with providing feedback or making a complaint. Just let us know:
We cannot provide you with legal advice. If you need a referral to a lawyer or other legal information and assistance, you can contact
Law Access NSW.
Generally, we will provide an acknowledgement to your feedback within 3 business days and a response to your complaint within 21 business days of receipt. If a complaint is serious or complex, it may take longer. If our response to your complaint is likely to be significantly delayed, we will let you know about the delay. If possible, we will also give you an estimated timeframe for our response.
If your complaint is justified, we can do one or more of the following:
If you have made a compliant to us and you are dissatisfied with the response, you can write and ask for the area which handled your complaint to conduct an internal review. This means that another, more senior staff member will look again at your complaint, and decide whether or not it was handled fairly and reasonable steps were taken to resolve the issue.Alternatively, if you prefer, you can ask for your complaint to be reviewed by writing to:
At any stage of the complaint process, you can forward your complaint for consideration by a complaint-handling agency that is outside this Department. For example, you can contact the
NSW Ombudsman (about a complaint regarding administration) or to the
Anti-Discrimination Board (about a complaint regarding discrimination).
You may also consider seeking a referral of your complaint to mediation.
Community Justice Centres provide free, voluntary mediation services, to help people understand each other's point of view and work together to reach an acceptable agreement. However please note that not all complaints will be suitable for mediation. In addition, since mediation is voluntary, the business centre about which you are complaining will need to agree to entering into mediation.
The law requires us to protect your personal information, and not to disclose it to another person or body except in certain circumstances. For more information, you can
visit the Justice Legal website or the
Information and Privacy Commission website.
When examining your complaint, it may be necessary for us to seek information about your concerns from other staff members and other areas of the Department. If you want us to handle your complaint confidentially within the Department, please let us know. While we can handle your complaint confidentially, this may limit our ability to examine or resolve your concerns. If this is the case, we will contact you to discuss the issue, before taking further action.
The Department's commitment to effective complaints and feedback handling is documented in our Managing Complaints and Feedback Policy [PDF 341kb]
To find out how to get in contact directly with someone from one of the justice divisions of the Department of Communities and Justice see the Justice A-Z directory or contact us.
Sources of Legal Advice [PDF, 146kb]
Complaints about judicial officers and Tribunal members [PDF, 117kb]
Complaints about police [PDF, 32kb]
Complaints about lawyers [PDF, 116kb]
Complaints about other public sector agencies [PDF, 30kb]
Request for intervention of the Attorney General in court or tribunal proceedings [PDF, 115kb]
Review of convictions or sentences [PDF, 104kb]
Perjury [PDF, 60kb]