Interpreters can be used to ensure that people who need to contact the Department, obtain information or a service from one of our agencies, or attend court, are not disadvantaged because of language barriers.

In most cases, the Department's documents can be translated.

Speaking on the phone

If you need an interpreter to call the Department of Communities & Justice, please ring the free Telephone Interpreter Service (TIS) on  131 450 and ask them to contact the office you would like to speak to.

You will need to give the Telephone Interpreter Service the phone number you'd like to call.

Visiting one of our offices

If you need an interpreter when you visit one of our offices, contact the office in advance and ask them to organise an interpreter for your meeting.

If an interpreter is not available at the office, ask staff to ring the Telephone Interpreter Service (TIS) on 131 450.

The telephone interpreter will interpret your enquiry and the staff member's response.

Going to court

If you need an interpreter in a criminal or apprehended violence matter, court staff can arrange an interpreter for the day your case is heard. This service is free.

Advise the court registry that you require an interpreter as soon as you know the date that you will be attending court.

For other court matters, including civil claims, you will need to organise or book an interpreter for yourself.

Organising an interpreter

If you need to organise an interpreter yourself, Multicultural NSW can give you information about the booking process and the cost.

Call Multicultural NSW on 1300 651 500 or visit their website at www.multicultural.nsw.gov.au. Alternatively you can use a private interpreting service.

Translation services

Multicultural NSW can translate documents from English into other languages and from other languages into English. Find out more on the Multicultural NSW website.

The Department of Communities & Justice has translated some of our publications into languages other than English. Browse publications available in community languages.