School counsellors breached my client’s child confidentiality. What can they do?
A school counsellor cannot tell anyone what your child tells them unless:
- they have your child’s permission
- a court says they have to, or
- it is necessary to do so for urgent safety reasons.
A school counsellor must report what they are told to the Child Protection Hotline on Schools if they believe a child is at risk of harm.
They must exchange information with other agencies like Family and Community Services if the information will help the child or young person’s safety, wellbeing or welfare.
To make a complaint
To complain about a school counsellor you can speak to them directly or to the principal of the school.
If the child is at a public school you can complain to:
If your complaint is about a breach of privacy you can complain to:
What rights do I have when I deal with my doctor?
If your doctor does not follow the Charter you can:
- talk to them about your concerns
- talk to the Practice Manager of the doctor’s practice
- complain to the NSW NSW Health Care Complaints Commission.
Site content is current as at November 2018