How can my client get their rental bond back?
If your client is a boarder or lodger they will not be a residential tenant.
If the landlord or agent agrees about how much should be returned
NSW Fair Trading can deposit the money into your bank account or post a cheque to your new address.
If the landlord or agent doesn’t agree about the bond
You can still ask for Fair Trading to give you your bond back even if the landlord or agent doesn’t agree with you. Fill in the form with the amount that you want paid back to you. You do not need the landlord’s/agent’s signature.
Fair Trading will give the landlord or agent written notice that you have made a claim. If they don’t respond Fair Trading will pay your claim after 14 days.
My client can’t afford their utility bills. What can they do?
Energy and water providers have programs and plans that can help if you are having trouble paying a bill.
All electricity and gas providers must offer 2 payment plans in a 12 month period, and have a hardship program to help keep people connected.
The NSW Government offers energy rebates for people including a
Low Income Household Rebate
. You may also be eligible for Energy Accounts Payment Assistance vouchers to help pay a current electricity or gas bill.
For legal advice
A free government telephone service that provides legal information, referrals and sometimes advice for people who have a legal problem in NSW.
They can refer people to their closest legal service, including their closest Legal Aid NSW office and Community Legal Centre.
1300 888 529
Site content is current as at November 2018